booking: Lomarengas Oy
Lomarengas Oy, Ylläksen Matkailu Oy and Villi Pohjola Oy (hereinafter
Lomarengas) applies the following terms and conditions to the leasing of
cottages and holiday apartments (hereinafter destination). These terms and conditions
become binding to both parties once the client has paid the deposit mentioned
in these contract terms to Lomarengas or paid both the deposit and the final
The person making the booking must be of legal age when doing so (18 years or
The booking can be made online, in which case the booking confirmation will be
sent to the client's e-mail address immediately. The client must pay at least
the deposit (20% of the rent of the destination) in conjunction with the
booking by credit card. An invoice for the remaining amount will be e-mailed to
the client on the first weekday following the booking date. The client may also
choose to pay the full price of the booking at once, in which case the
confirmation with the contact particulars of the owner or custodian of the
destination, driving directions to the location where the key will be handed
over or to the destination will be sent to the client’s e-mail address
Bookings can also be made at Lomarengas sales offices or through our telephone
service, in which case Lomarengas will invoice the client via mail or e-mail
after the booking is registered.
Any objections to the invoice must be made within 7 days of the invoice date.
The invoice must be settled as a SEPA payment (with IBAN account number and BIC
bank code) and using the reference number mentioned in the invoice.
The invoice will include the name and contact particulars of the owner or
custodian of the destination, driving directions to the location where the key
will be handed over or to the destination.
The booking is confirmed once the customer has paid the deposit (20% of the
destination rent) by the due date or once the customer has paid both the
deposit and the final instalment together. The final instalment must be paid no
later than six (6) weeks prior to the start of the holiday.
In addition to rent, a €20 delivery fee will be
If the booking is made 63 days (9 weeks) or more before the start of the rental
period, the rent will be paid in two instalments. The deposit must be paid
within 14 days of the invoice date. In the case of Internet bookings, the
deposit must be paid immediately on booking. The remaining amount must be paid
6 weeks before the holiday is due to start.
If the booking is made 50-62 days (7-9 weeks) before the start of the rental
period, the sum must be paid in full and in one instalment 6 weeks before the
holiday is due to start. In the case of Internet bookings, the deposit must be
paid immediately on booking and the remaining amount must be paid 6 weeks
before the holiday is due to start.
If the booking is made 28-49 days (4-7 weeks) before the start of the rental
period, the sum must be paid in full and in one instalment within one week of
the invoice date. In the case of Internet bookings, the deposit must be paid
immediately on booking and the remaining amount must be paid within one week of
the invoice date.
If the booking is made 27 days or less before the start of the rental period,
the full sum must be paid immediately on the day of booking. In the case of
Internet bookings, the full sum must be paid immediately on booking by credit
card or through an online bank.
If the client fails to pay or misses the payment deadline, Lomarengas may
cancel the booking without further notification.
New Year's bookings 2015 – 2016
A destination-specific departure cleaning and bed linen charge will always be
added to the price of bookings made for the period 26 Dec 2015 – 10 Jan 2016.
Payment of the final instalment falls due 10 weeks prior to the start of your
Cancellation or change of booking
Any cancellations must be made to Lomarengas in writing, by letter to the
address Lomarengas Oy, Eteläesplanadi 22C, FI-00130 Helsinki or by fax to the
number +358 9 698 0019 or by e-mail to email@example.com. The date on which Lomarengas receives the
notification will be regarded as the date of cancellation.
A cancellation made outside of office hours
(weekdays 8:30am – 5pm, Sat 10am-6pm) will be considered as having been made on
the next office day.
Clients who cancel a booking will forfeit their deposit (20% of the price of
the destination) and the delivery fee.
If the cancellation is made less than 28 days
before the start of or during the stay, payments made by the client will not be
Regardless of the above, all sums with the exception of the deposit and
delivery fee paid to Lomarengas will be refunded if the client or a person from
the same household falls seriously ill, has an accident or dies. In this case,
Lomarengas must be informed immediately of the cancellation, which must be
properly verified by, for example, a doctor’s certificate.
If the cancellation is made less than 48 hours from the start of or during the
holiday, payments already made by the client will not be refunded.
Lomarengas will charge €20 for any changes to bookings (destination, dates,
extra services or number of persons). All changes must be made at least six (6)
weeks before the start of the stay. Any changes made after this date will be
treated as a cancellation of the previous booking and a subsequent new booking.
Customers are not entitled to a rent refund if they do not occupy the
destination or arrive late for their stay. If a customer
interrupts their booking and departs the holiday destination before the end of
the lease period, no compensation will be paid for the unused time and the
customer is not entitled to a rent refund.
Right of Lomarengas to cancel a booking
Lomarengas may cancel a booking in the event of
force majeure. In this case, the client is entitled to a full refund of the sum
paid to Lomarengas. If a booking has to be interrupted because of disruptive
behaviour on the part of the client, no payments will be refunded.
If the customer fails to pay or misses the payment deadline, the booking may be
cancelled without separate notification.
Services mentioned in the destination
The description of the destination mentions the
services available nearby (e.g. railway station, bus stop, restaurant, shop,
ski lift, etc.) Lomarengas cannot guarantee the availability of general public
services, which are not directly associated with the destination, during the
stay of the guest and any mentions thereof are non-binding.
Stay at destination
Most usually, the destination will be at the
client’s disposal from 4pm on the day of arrival to 12 noon on the day of
departure. In the case of a weekend stay, some destinations are at the client’s
disposal to 6pm on Sunday evening. At ski resorts, destinations are most
usually at the client’s disposal to 12 noon on Sunday in the case of a weekend
stay. The destination-specific checkout and key handover time is mentioned in
the booking confirmation or the driving directions page appended to the
The owner or custodian is entitled to charge a security deposit of €150 on
arrival to cover possible damages or the non-performance of obligations on the
part of the client. The destination's owner/custodian will return the security
deposit on the day of departure. Damage repairs and the cost of cleaning may be
deducted from the security deposit.
The keys to the destination will be handed over to the client at the time of
arrival as estimated and notified to the owner or custodian by phone or in
writing. If the client fails to show up at the scheduled time or if no
notification of the client’s time of arrival is provided, Lomarengas cannot
guarantee that the keys will be available for handover.
The rent pays for the right to use the destination during the booked period.
Normal energy consumption, furnishings, cooking and eating utensils,
mattresses, blankets and pillows are included in the rent.
Firewood is included in the destination rent unless otherwise stated in its
description. The amount of firewood available during the stay may be restricted
in the case of some destinations. Dish-washing detergents, basic spices as well
as kitchen and toilet paper rolls are not included in the rent.
The colour, taste and smell of tap water available in some destinations,
especially in the countryside, may be non-optimal.
Free use of a rowing boat is only included in summertime rentals of shore
cabins if this is explicitly mentioned in the destination description. A
separate charge may be made for the use of a sauna and rowing boat in holiday
cottage villages or resorts.
Sheets and towels are not included in the rent unless otherwise stated in the
destination description. Guests must use bed linen. At most destinations,
sheets and towels can be ordered for a separate fee in conjunction with the
booking. The customer should contact the Lomarengas offices in advance to make
sure that sheets and towels are available.
The customer is responsible for cleaning the destination during the rental
The number of people using the destination must
not exceed the number of sleeping places stated in the description or the
number agreed on during booking. If you are planning to have a party, where the
maximum number of guests is temporarily exceeded, you should agree about that
in advance with the owner, custodian or Lomarengas. Tents and caravans or use
of rentable equipment such as hot tubs are not permitted at the destination
without the permission of the owner or custodian. Smoking is not allowed
indoors. Some holiday resort destinations enforce a so-called quiet period at
night-time, which clients must comply with.
Pet-owners must notify their intent to bring an
animal to the destination when booking; one pet may only be brought to destinations
which explicitly allow this. Permission to bring more than one pet must always
be sought in advance from the owner or custodian. Some destinations levy an
additional fee for pet access.
Obligations of the client and handover of the destination on the day of
The client will hand over the destination and its keys at 12 noon on the day of
departure unless otherwise mentioned on the invoice. If the client intends to
leave at some other time, he or she must make arrangements for the handover of
the key and the return of the security deposit with the owner or custodian well
in advance of departure.
If the client leaves at an unusual time (e.g. at night) or does not provide
notification of his or her departure, the owner or custodian is entitled to
return the security deposit at a later date.
Clients are liable for any damages they cause to the destination property. The
owner or custodian must be notified immediately of any damages caused. The
client is required to pay the owner or custodian direct for any damage caused
to the destination or its contents during occupancy.
Clients are responsible for cleaning the
destination before departure unless the destination description states
otherwise. A departure cleaning service can be ordered in conjunction with
Departure cleaning must
include the washing and return of dishes to their original place, garbage
removed to the waste disposal point, removal of empty bottles and cans, and
putting furniture back to its original place. Food should be taken away or to
the waste disposal point. Carpets and floors should be vacuum cleaned, the
floors wiped with a damp mop, tables and surfaces wiped with a damp rag,
bedclothes aired outdoors, the sauna and WC cleaned. The yard area and barbecue
location must be left in a tidy condition. The departure cleaning should be
performed in its entirety on the day of departure.
A separately ordered departure cleaning service
or a departure cleaning service included in the destination rent does not cover
dish-washing, returning table and cookware to their original place or garbage
removal. Clients must also remove empty bottles and cans from the property and
return any moved furniture to their original place. Any food must be taken away
or to the waste disposal point.
Used sheets and towels must be piled on a bed if
the client rented bed linen or it was included in the destination rent.
Indoor smoking is prohibited in all
destinations. The destination must be tidy on departure. The client is liable
to compensate the expenses of cleaning the holiday destination if guests have
smoked indoors at the cottage or have failed to clean it appropriately and the
owner/custodian of the cottage is forced to carry out these chores before the
arrival of the next client.
Lomarengas will not be liable for any damage or
inconvenience incurred by the client in the event of an unpredictable and
insurmountable obstacle (force majeure) or some other comparable reason (such
as a power failure, or natural phenomena like algae blooms or the occurrence of
animals like mice or insects) that was not caused by Lomarengas and whose
effects Lomarengas could not be reasonably expected to prevent. Neither is
Lomarengas responsible for any damage or inconvenience caused by regular natural
Objections and complaints
Any objections and complaints regarding the destination must be made
immediately once the cause for them arises and addressed to the owner or
custodian of the destination direct. If the matter is not satisfactorily
attended to, the client should contact Lomarengas within 72 hours.
Should the matter still not be satisfactorily attended to, the client may make
a written complaint to Lomarengas. This must be done within one month of the
end of the rental period. If the client and Lomarengas fail to reach an accord
on the matter, the client may bring the matter before the Consumer Disputes
Board for resolution.
If the client does not immediately report observed deficiencies to the owner or
custodian during the rental period, the destination will be considered to have
been in the contractually-required condition. It is impossible to jointly
verify deficiencies reported after the end of the rental period, and Lomarengas
will therefore not be liable to compensate for them in any way.
If the customer discontinues a booking and departs the destination before the
end of the rental period, the unused time will not be reimbursed nor will the
customer be entitled to a rent refund.
Right to change prices
Once an agreement has been made, Lomarengas has
the right to raise and a corresponding obligation to reduce the agreed price in
the event of any changes in the taxes or public charges affecting the price of
the holiday service.
Erroneous price information
Lomarengas shall not be bound by an error in the listed price if the price is
so clearly erroneous that it is reasonable to expect the customer to notice it.
Examples of such cases include a situation where the difference between the
listed price and the actual price is substantially large or when the erroneous
price can be considered exceptionally low when compared to the general price
Applicable law and venue for the resolution of
The contracting parties will attempt to resolve
any disputes out of court. Should they fail to reach agreement, any disputes
will be settled by the Helsinki District Court. The contract is governed by
Departure cleaning is not included in the price unless the destination
description states otherwise. We recommend that you order a departure cleaning
service so that you can enjoy your holiday to the very end. Make an order in
advance via Lomarengas (prices start at €45) or make arrangements with the
owner/custodian on arrival. If departure cleaning is covered by the price or
you book it as an additional service, all you need to do is wash the dishes and
return them to their original place, take the garbage to the waste bin, and
take any empty bottles and cans away with you. Furniture should also be
returned to its original place.
You can also perform the departure cleaning yourself.
It must include
the washing and return of dishes to their original place, garbage removal,
removal of empty bottles and cans, and putting furniture back to its original
place. Food should be taken away or to the waste disposal point. Carpets and
floors should be vacuum cleaned, the floors wiped with a damp mop, tables and
surfaces wiped with a damp rag, bedclothes aired outdoors, the sauna and WC
cleaned and any garbage removed to the waste disposal point. The yard area and
barbecue location must be left in a tidy condition. The departure cleaning
should be performed in its entirety on the day of departure.